Process AI turbocharges the value of process automation by applying powerful and proven real-time AI, event stream processing, machine learning, decisioning, and natural language processing (NLP) to any business process. These capabilities analyze millions of streaming events and immediately make intelligent decisions so each case gets quickly resolved. This enables enterprises to more effectively and efficiently resolve events – and even anticipate issues before they arise – so they deliver the best possible customer and employee experiences. For example, an insurance company can use Process AI to triage a surge of incoming claim requests after a major storm by automatically approving claims or routing more complex incidents to the best available agent; a financial services company can scan fraud alerts in real time and automatically open a case for a relevant security expert to investigate; or a manufacturer can analyze IOT-connected device signals and, if it predicts trouble on the horizon, proactively open a service ticket and notify a dealer and end customer to the potential issue. This helps ensure algorithms result in fair and balanced outcomes that avoid unintended bias.

Every time Amazon recommends a purchase to a customer, that's artificial intelligence at work. But AI, the ability of computers or robots to perform tasks commonly associated with intelligent beings, is not just limited to huge multinationals. Increasing numbers of Australian businesses are using AI in their sales processes. Sales platform Salesforce estimates it is handling a billion queries every day using its AI system, dubbed Einstein, which is used across small and large businesses. Founder and managing director of the marketing and sales business Marty Nicholas, told Fairfax Media on the sidelines of Salesforce's World Tour in Sydney last week that AI enables Blackdot to formulate a forecast of its future revenues and projections.